Terms and Conditions

Last updated: June 2026

1. Acceptance of Terms

By accessing and using luanatella.com (the “Website”), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Website.

2. About LUANATELLA

LUANATELLA is an online store operated by Denisse Villegas Aspiazu (Cédula de Identidad: 0920331261), selling beauty and skincare devices, including the Electric Gua Sha facial tool, to customers in the United States and internationally.

3. Products

Our products are cosmetic beauty devices intended for external use only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Results may vary from person to person.

We reserve the right to modify or discontinue any product at any time without notice. Prices are subject to change without notice.

4. Orders and Payment

By placing an order, you confirm that the information you provide is accurate and complete. We reserve the right to refuse or cancel any order at our discretion.

Payments are processed securely through our payment partners. We accept major credit and debit cards. All transactions are encrypted and secure.

5. Shipping

We ship to the United States and select international destinations. Shipping times and costs vary by location and are displayed at checkout. LUANATELLA is not responsible for delays caused by customs, weather, or carrier issues outside our control.

6. Returns and Refunds — 60-Day Guarantee

We offer a 60-day satisfaction guarantee. If you are not completely satisfied with your purchase, contact us within 60 days of delivery and we will process a full refund. Our guarantee is “no return required” — you keep the product.

To request a refund, contact us at info@luanatella.com with your order number.

7. Intellectual Property

All content on this Website, including text, images, logos, and graphics, is the property of LUANATELLA and is protected by applicable intellectual property laws.

8. Limitation of Liability

LUANATELLA shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or Website. Our products are cosmetic beauty devices intended for external use only and are not a substitute for medical treatment.

Results may vary from person to person. Testimonials and reviews reflect individual experiences and are not guaranteed outcomes.

9. Privacy

Your use of this Website is also governed by our Privacy Policy. We collect and use personal information as described in our Privacy Policy in compliance with applicable data protection laws.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with applicable commercial laws. Any disputes will be resolved through good-faith negotiation, and if necessary, through the competent courts or arbitration mechanisms.

11. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated date.

12. Contact

For any questions regarding these Terms and Conditions, please contact us: