Shipping policy
SHIPPING POLICY — LUANATELLA
PROCESSING TIME
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays are processed the next business day.
SHIPPING DESTINATIONS
We currently ship to the United States and select international destinations. Available shipping options are displayed at checkout.
ESTIMATED DELIVERY TIMES
- United States: 5–10 business days
- International: 10–21 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.
SHIPPING COSTS
Shipping costs are calculated at checkout based on your location and selected shipping method. We offer free shipping promotions periodically — check our website for current offers.
ORDER TRACKING
Once your order ships, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking to update.
CUSTOMS AND DUTIES (INTERNATIONAL)
International orders may be subject to customs duties and import taxes, which are the responsibility of the customer. LUANATELLA is not responsible for delays caused by customs processing.
LOST OR DELAYED PACKAGES
If your package has not arrived within the estimated timeframe, please contact us at kruufco@gmail.com with your order number and we will investigate with the carrier.
CONTACT
Email: kruufco@gmail.com
Website: luanatella.com
Administrator: Denisse Villegas Aspiazu | ID: 0920331261