Refund policy
OVERVIEW
At LUANATELLA, your satisfaction is our priority. We offer a 60-day satisfaction guarantee on all purchases.
60-DAY GUARANTEE — NO RETURN REQUIRED
If you are not completely satisfied with your purchase for any reason, contact us within 60 days of delivery and we will issue a full refund. You do not need to return the product.
To request a refund, email us at kruufco@gmail.com with:
- Your order number
- Your full name
- Brief reason for your request
Refunds are processed within 5–10 business days to your original payment method.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact us immediately at kruufco@gmail.com with a photo of the item and your order number. We will send a replacement or issue a full refund at no cost to you.
CONTACT
For any questions about returns or refunds:
Email: kruufco@gmail.com
Website: luanatella.com
Administrator: Denisse Villegas Aspiazu | ID: 0920331261